Home > FAQs


1. How to install or uninstall an addon in Kodi / XBMC?
KODI is the best home theatre centre on an Android TV box, but not everybody knows about it.From time to time we get emails or a phone calls asking assistance on how to install or remove certain add-ons. For example,most users want to remove add-ons that contains adult content.  Whether they are giving a ZIDOO Android TV Box as a gift to a relative, or do not want to have their children get access to adult content. So as part of Support we are doing a step by step walk through on how to delete an add-on.

Please note you can purchase ZIDOO’s hardware with the peace of mind that our hardwarenever ships with any Adult Content, our hardware only ships with valid software geared at family values.
2. How to Factory reset your box by reset button?
----If your box does not work at all;
----If your box runs very slowly and alway stuck;
----If your box reboot loop on the animated logo all the time and can't enter the system;
----If your want to reset your box factory.
Enter the recovery interface to clean the datas of your box by reset button()

find the "data/factory reset",click it, when it completed.
reboot your box.just wait for about 5 minute. you can enter the system of your box again.
3. What you can do for my OEM /ODM orders?
Customize giftbox and logo printing on Housing, firmware customization including booting image, Launcher UI, animation, default settings and so on. ODM like PCBA design, build a new mould etc, well experienced R&D team to support you!
4. What payment methods do you accept?
We accept T/T, PayPal, Western Union.
5. What is your minimum order quantity?
1 pcs for the MOQ of our standard boxes, sample is acceptable too.
6. What is the warranty of this tv box?
We provide 12 months Warranty, if you experience manufacturer defects with this model within the guarantee period, please contact us for after-sale support, if the problem is not able to be fixed there, we will offer free repair service.
7. When will you make shipment?
For standard box, usually will be sent from stock, you will receive them in 3-5 days after getting express way tracking code,for OEM, it will take 15-25 days after confirming pre-production sample.