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Common problems in set-top boxes

  • Author:Esmart
  • Source:Esmart
  • Release on :2018-03-13
1 Ordinary HD set-top box failure

Loading 30% or less of the network cable is a problem, 50% is a cat business problem, 85% is an access account problem, and 100% can report an error to a business account.

(Smart tv box HDMI 2.0)

2 Android kernel 4k set-top box failure

50% or less of the network cable, access to account, light cat data are possible problems, 50% later for business account problems.

3 4K HD Set Top Box(Android tv box HDMI input) Failure

7%, The LAN connection is faulty. Check if the network cable is connected properly. Check whether “Wired connection” in the setting is checked.

52%. Internet connection failure. Check whether the connected network can access the Internet normally.

83%. Platform authentication failure. Check whether the connected network can access the Internet normally.

There is a problem with the authentication. Check whether the WIFI password is entered correctly. Note that the letters are case-sensitive.

(TV Box android HDMI input,)

4 set-top box card screen, Huaping: live, on-demand, back to see all screen-screen, there is no image with sound


1) Check light decay
2) Check account configuration
3) check itv total traffic overload