Home > FAQs
Browse Categories
Home Audio & Video Equipment(1)
Android TV Box(RTD1295)(10)
OEM/ODM Services(36)
Accessories(7)
IPTV Box(45)
HD Smart Cable(36)
Android TV Dongle(14)
Android TV Box ( Webcam )(6)
Android Set Top Box(34)
Android TV Box (Rockchip)(42)
Android TV Box (Amlogic)(551)
Octa Core Android TV Box(59)
Certifications
Contact us
Shenzhen E-Smart Technology Co., Ltd
Address:Western, Changlong new Mimura, Shenzhen, China
Tel:  +86-15999546524
Skype: chris@i-esmart.com
Email: chris@i-esmart.com
    15999546524@163.com
Web: http://www.i-esmart.com/
   http://www.i-esmartech.com 
Contact Now

FAQs

1. Q: Can we have our logo or company name to be printed on your products or the package?
A: Yes you can. Logo and/or imprints can be printed on our products by silk screen printing. The minimum quantity for silk screen printing is 500 units per logo. You can send us the artwork of your logo. If you want your logo and company name to be printed on the package for the products (custom design package), such as gift box and paper card, the minimum order is 500 units per model. You can send us the artwork by email in AI, CorelDraw formats.
2. Q: How to deal with the defect products?
A: For Spareparts, we will ship for you for free in your next expedition.
    For Mainboards, clients need to pay cost to ship it back by smalll post,
    and we will fix the mainboard timely and pay cost to ship back to you.
3. Q: My WIFI isn’t working, how to fix it?
A: Click TV Box settings. Click Network Connections. Click WIFI, Click on your WIFI network. Enter Password (Make sure the password is correct, Click symbols to add any symbols that may be in your password).
4. Q: How can I get the update img?
A: We will send you the download link or send by QQ mail box in time if any updates on the img.
5. Q: How to flash the box by the new update img?
A: We have video and operating instructions for your view.
6. Q: If there is some problem with the box, how can I solve it ?
A: Usually the problem can be fixed by new img flash.
7. Q: What's the warranty of your products?
A: 12months.
8. Q: What's your usual payment term for orders?
A: E-smart accept terms of T/T in advance, Western Union, PayPal. For sample order, if more than USD1,000, we prefer T/T or Western Union in advance.
For quantity orders, we prefer T/T 30% deposit, and balance 70% before dispatch. L/C at sight is also available.
9. Q: How can the products be sent to us?
A:Sample and bulk order can be shipped by express, by air. Also can ship by ocean container if the quantity is very big. Basically, the shipment way depends on client's choice. Freight depends on quantity, weight, volume, transportation method, destination country (airport, sea port).
10. Q: Can you arrange the transportation for us?
A: Yes. We can arrange transportation by express, or by sea or by air.
11. Q: How to place an order?
A: Please send us your purchase order by email. Or you can ask us to send you a proforma invoice for your order. E-smart need to know the following information for your order:
1) Shipping information - company name, street address, zip code, phone number, destination airport or sea port, transportation method (by courier, by air or by ocean container)
2) Product information - model numbers, quantity, unit price
3) Delivery time required
4) Freight payment (by collect or prepay)
5) Forwarder's contact details if there's any (in China or Hong Kong)
12. Q: How can I get your price list?
A: Please send us your email for your requirement and your order information.
13. Q: How much the courier freight will be for the samples?
A: Courier freight depends on the quantity, weight and carton size and your area.
14. Q: What kind of Shipping way?
A: E-smart accept DHL/FedEx/UPS/EMS/China Post/HK Post.
15. Q: How could I get samples?
A: Due to most of our products are high value products, E-smart do not provide free samples. If you need to order sample for checking-up, we'd like to ask you to pay for the samples and courier freight. We send the samples to you only after receipt of your payment. If you don't have an courier account, you can use our courier to collect samples from our company and send us the samples charge together with the courier cost.
16. Q: What is the delivery time for OEM/ODM order?
A: 20-30 working days after all order details confirmed.
17. Q: what is your OEM/ODM service?
A: E-smart OEM/ODM service includes:
Custom logo custom homes, custom package, manual, custom software (boot logo, changes).